Frequently Asked Questions

For most products you will need to register an account. This allows you to save your artwork for future orders and track your order history. Registration is free and takes only a minute.

Minimum quantities vary by product. For business cards the minimum is 25; for labels and stickers it's typically 100. For books and booklets we can often print from just 1 copy. Check individual product pages for the specific minimum for that product.

We don't currently offer physical samples before ordering. However, we do offer digital proofing — after placing your order and uploading artwork, we can send you a PDF proof for approval before going to print. Contact us at help@theonlineprinter.co.nz to discuss your specific requirements.

Orders can be modified or cancelled before artwork is approved and sent to print. Once printing has begun, we are unable to make changes. A minimum cancellation fee of 10% of the total order value may apply for buyer-initiated cancellations.

We accept all major credit and debit cards through the ANZ eGate secure payment portal. If you require alternative payment arrangements such as internet banking or account terms for your business, please contact us.

We only accept PDF files. PDF ensures consistency and that your artwork will be printed exactly as you intended. Ensure your PDF has all fonts embedded (or outlined), images at 300 DPI, and 2mm of bleed on all sides for most products.

Bleed is extra artwork that extends beyond the trim edge of your design. We require 2mm of bleed on all sides for most products (1mm for stickers). Without bleed, a slight variation in the cutting position may result in a thin white border along one or more edges of your printed product.

All images should be at least 300 DPI (dots per inch) at the final print size. Images from the internet are typically 72 DPI and are not suitable for print — they will appear blurry or pixelated. Vector files (.ai, .eps, .svg) can be scaled to any size without quality loss.

We recommend CMYK for print artwork. CMYK is the colour mode used in commercial printing, so what you see in your design will closely match what is printed. RGB artwork will print, but bright or fluorescent colours may shift slightly when converted to CMYK inks.

No — please do not include any printer's marks (crop marks, registration marks, colour bars). These can sometimes cause issues. Simply note the bleed amount in your filename, for example: MyDesign_2mmBleed.pdf

Our standard turnaround is 5–8 working days from artwork approval, plus courier delivery of 2–3 working days. Rural addresses may add up to 5 additional working days. Total time from artwork approval to delivery is typically 7–11 working days for metro addresses.

Yes — delivery is currently free throughout New Zealand (introductory offer) for orders over $35.30. Rural addresses attract a $7 surcharge. We do not currently deliver overseas.

Yes, we deliver NZ-wide including rural addresses. Rural delivery may take an additional 5 working days and a $7 rural surcharge applies. Be sure to tick the rural checkbox at checkout if your address is rural.

Yes — once your order is dispatched, you will receive a notification email including a tracking number. You can also enquire about your order status by emailing help@theonlineprinter.co.nz and we'll respond within the same working day.

Log in to your account and click "Order History" in the My Account side menu. You can view all past orders, check statuses, and access artwork attached to each order.

Select your product and proceed to the artwork step. If you have previously created artwork that matches the product's specifications, a "Load from your existing artwork projects" button will appear. Click it to select and reuse your saved artwork. See our help article on using saved artwork for a new print order for full details.

Faulty items must be reported within 7 days of receipt by emailing help@theonlineprinter.co.nz with details and photos of the fault. We will arrange a replacement or refund as appropriate.